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Frequently Asked Questions
How many years of experience does Custom Home Improvements have?
Custom Home Improvements has over 21 years of experience serving the Hampton Roads and Richmond communities.
Are you a locally owned company or a national franchise?
Custom Home Improvements is locally owned.
What specific areas and neighborhoods do you serve in Virginia and NC?
We service any home in the Hampton Roads / Tidewater region of VA, the Richmond Metropolitan region, and Northeast North Carolina.
Do you have customer reviews I can read?
Yes, we have over 1000+ reviews on our Google page.
Are you licensed and insured?
Yes, Custom Home Improvements holds a class A contractor's license and is bonded as well.
What does it mean to be a GAF Master Elite® Contractor?
The GAF Master Elite certification is an exclusive certification awarded by GAF to the top 2% of roofers nationwide. To earn this certification, contractors need to pass stringent installation tests to ensure that they are proficiently skilled in roofing installation. Only contractors who hold this certification are allowed to offer manufacturer backed warranties by GAF.
What is the "Google Guarantee" and how does it protect me?
The Google Guaranteed program is a way for Google to vet business profiles on Google. Businesses must prove that they are properly licensed, they have a physical storefront, and that they operate in good faith. In the contracting industry, being Google Guaranteed certified is important considering the fact that a lot of contractors operate out of a garage or even a truck with little to no insurance.
Do you offer a labor warranty in addition to the manufacturer's material warranty?
Yes, Custom Home Improvements offers warranties that encompass the different input components like material, labor, disposal, and workmanship.
Do you handle both residential and commercial projects?
Yes, Custom Home Improvements is licensed and trained to handle both residential and commercial jobs.
Can you help with insurance claims?
Yes, Custom Home Improvements provides help with insurance by finding ways for the homeowner to potentially increase the amount of insurance proceeds received from their claim.
Do you offer financing options?
Yes, Custom Home Improvements works with 9 different financial institutions to find the best financing option that best fits your needs.
Do you offer free estimates?
Yes, Custom Home Improvements provides free estimates for all of the products that they offer.
What is the Google Guarantee?
The Google Guarantee badge is available for businesses that pass a Google screening and verification process through Local Services Ads or its partners. Because Custom Home Improvement is backed by the Google Guarantee, if you aren't satisfied with the quality of your work, Google may reimburse you for the cost of the service.