EXPERT HOME IMPROVEMENT & EXTERIOR SERVICES

Locally owned and operated home improvement company serving Hampton Roads, Richmond, VA, and Northeast North Carolina.

Roofing, siding, windows, doors, and storm damage restoration, CHI delivers quality exterior improvements designed to protect, enhance, and add lasting value to your home.

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Quality HOME IMPROVEMENTS

TRUSTED by 1,000+ Five-Star Reviews

See why homeowners continue to choose our team for dependable home improvement services, professional workmanship, and outstanding customer care. With nearly 60 years of experience, we bring trusted craftsmanship and quality products to every project.

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Custom Home Improvement & Repairs of Hampton Roads4.9

Based on 1230 reviews

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Heather B.

15 hours ago

I can’t say enough good things about this company. From the people I met at a community event who were passing out info about Custom Home, to the initial consult, the crew who completed the work, and the support staff, everyone was professional, courteous, knowledgeable, and seemed to really care about the project. It’s affordable compared to other quotes I received and financing was a breeze. Efrain, the project manager, and the crew who came out did an amazing job and I love coming home everyday to a beautiful house. I definitely plan to reach out to them in the future for other projects and highly recommend them to anyone wanting quality and affordable work done!

Response from the owner:Thank you, Heather, for your wonderful feedback and recommendation! We’re delighted that Efrain and the crew made the process smooth and delivered a home you love coming back to, and we’re glad the pricing and financing worked well for you. We’ll be sure to share your kind words with the whole team and look forward to helping with your future projects!

Aislynn O.

15 hours ago

I cannot recommend Custom Home Improvement enough! From start to finish, the entire roof replacement process was an outstanding experience. The crew was professional, efficient, and did an excellent job, but I especially want to recognize Niel, the supervisor, who truly went above and beyond. Niel was attentive, communicative, and incredibly thorough throughout the entire project. He took genuine pride in his work, made sure every detail was addressed, and went the extra mile to ensure everything was done right. It is rare to find someone who is so invested in both the quality of their work and the satisfaction of their customers. The new roof looks fantastic, and I couldn’t be happier with the results. If you’re considering a roof replacement, I highly recommend Custom Home Improvement. Ask for Niel — he is an absolute asset to the company! Five stars all around!

Response from the owner:Thank you so much, Aislynn, for your wonderful recommendation! We’re delighted you’re happy with your new roof and that our crew delivered a professional, efficient experience. We’ll be sure to share your kind words with Niel—he’ll be thrilled to know his attentiveness and care made such a difference. We look forward to helping you with any future home improvement needs!

Wanda G.

4 days ago

I recently had my vinyl siding replaced by Custom Home Improvement. Efrain Ortiz and his crew did an exceptional job. Replaced the siding on my entire house within 2 1/2 days. I highly recommend Custom Home Improvement for any home improvement needs for your home. A couple days after completing the install, Efrain went out of his way to install a new porch light I had purchased. Above and beyond customer service!

Response from the owner:Thank you, Wanda, for your wonderful review and recommendation! We’re delighted Efrain and the crew completed your siding replacement efficiently, and that Efrain could help with your new porch light as well. We truly appreciate your kind words and look forward to helping with your future home improvement needs.

Shannon B.

4 days ago

Ive previously had siding, roofing and gutters done in 2017 and recently (9/26) siding completed on the front of the home. Mr. Keith Oxely and Mr. Efran provided nothing but exceptional customer service, and impeccable work. Mr. Efran kept me updated from when items had to be ordered to when the items came in . The men came on time, worked fast and cleaned up the area without hesitation. I have nothing but nice things to say about company and Mr. Efran who went out and above his jobs for specials requests that was made at the last minute. Thank you Mr. Efran ;continue to be the blessing to the company that you are. Ms. Shannon

Response from the owner:Thank you so much, Shannon, for your continued trust in Custom Home Improvement and Repairs—from your siding, roofing, and gutters in 2017 to your recent siding project. We’re delighted that Keith and Efran provided exceptional service, kept you informed, and made sure the work and cleanup met your expectations. We’ll be sure to share your kind words with Efran, and we look forward to serving you again!

LJ W.

6 days ago

10/10 Recommend. Mike was wonderful. Very professional, great work. Everything was as described and completed quickly. Dalton was also very nice and professional.

Response from the owner:Thank you, LJ, for the wonderful recommendation! We’re glad Mike and Dalton provided professional service and completed the work quickly, just as described. We truly appreciate your feedback and look forward to helping you again!

D D.

6 days ago

Wow Kimberly, Tina, Neil, Mike Hall what a great job. Best company in Va Beach for a roof hands down. Talk about great deal and customer service incredible is all I can say!!! They actually came at 6:50 in the morning and started ripping our roof off. Had it done before noon then the next day they had the roof installed lot of action and a bunch of extras. Great company would recommend 100 times over.

Response from the owner:Thank you so much for the wonderful review and for recommending us! We’re thrilled Kimberly, Tina, Neil, and Mike made your roofing project such a great experience—from the early start and quick tear-off to the installation and extras. We truly appreciate your support and look forward to helping you again!

melanie G.

1 week ago

From the beginning of the process with Bill to the very end with a beautiful final product, led by Rick and Sebastian, our experience was exceptional. Not only Is the final product, beautiful, but working with the entire crew throughout the entire process was pleasant and efficient. At our initial meeting, Bill explained every step of the process from shingle removal to the end product of our new roof and everything in between! Working with Kimberly to schedule our job was easy and she sent several reminders of the schedule and process. On the day of installation, Rick, the foreman, greeted me and walked me through the process once again. We needed to come and go from our home, so every time we needed to leave I would just call Rick and he would work with the crew to stop construction and then escorted us to our cars. Sebastian, who led the crew, was very accommodating to our schedule. Finally, when they were finished, Rick walked us through everything that had been done and pointed-out all of the new features of the roof. They also took big magnets and walked around our house and our driveway to make sure that they got any loose nails or screws. I can’t say enough positive things about our experience from beginning to end. I would highly recommend custom home improvement to anyone who needs a new roof!

Response from the owner:Thank you, Melanie, for your wonderful recommendation! We’re delighted that Bill, Kimberly, Rick, Sebastian, and the entire crew made your roofing project pleasant and efficient—from the clear explanations and scheduling to accommodating your comings and goings and carefully cleaning up. We’re so glad you love your new roof and look forward to serving you again.

Larry

1 week ago

I just to say Terry and Mark is professional breaks down everything that I needed to hear. I've had two other estimates before Home Improvement and repairs they convinced me that I don't have to look any farther. Kimberly kelp me updated on every thing that I needed to plan my time to be present when the work begin. When time for the work Chad called and gave me the estimated time of his arrival, I appreciate it. Chad and Dylan came on time and asked me where I wanted Them to start first, I thought that was unique. They started removing the old windows and in go's the started replacing the new. The two working ethic was amazing, turned my home into a beautiful and astounding looking house, It's a job well done. The whole staff worked together and did a superb job getting the work done with precision and professionalism. Thanks to you all.

Response from the owner:Thank you, Larry, for your wonderful feedback and for trusting Custom Home Improvement and Repairs with your window replacement. We’re delighted Terry, Mark, Kimberly, Chad, and Dylan kept you informed, respected your schedule, and delivered a result you love. We’ll be sure to share your kind words with the whole team, and we look forward to serving you again!

Beth K.

2 weeks ago

I’m excited to be getting a new roof, trim and gutters. Mike has been very helpful with info and samples. Very informative, even answering my off the wall questions! Not the cheapest and not the most expensive but I am happy so far. Highly recommend

Response from the owner:Thank you, Beth, for your kind review and recommendation! We’re glad Mike has been helpful with information, samples, and all your questions as you plan your new roof, trim, and gutters. We appreciate your trust in Custom Home Improvement and Repairs and look forward to serving you throughout the project.

J.D. C.

2 weeks ago

Custom Home Improvement was transparent through the entire roof upgrading process, from inspection to quote to scheduling to installation. Neil and his installation crew were on-site early, worked quickly, and took care to both walk me through everything they did and the clean-up process afterward. At no point did I feel pressured, and every question I had was answered without judgment. The new roof looks great, and I appreciate the peace of mind that gives me.

Response from the owner:Thank you, J.D., for sharing such thoughtful feedback. We’re glad Neil and the crew kept you informed, answered your questions, and left you with a roof—and cleanup—you feel good about. We truly appreciate your trust and look forward to helping with your home again.

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As a small thank-you for your service, we’re offering 20% off,
plus up to $500 in rebates, to active-duty service members,
veterans, and military families.

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Why Choose Us.

At Custom Home Improvement, we’re committed to quality workmanship, customer satisfaction, and job safety on every project. With nearly 60 years of experience, our trusted craftsmen provide dependable home improvement and exterior services using quality products and proven installation methods.

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Custom Improvements by Trusted Craftsmen

Home Improvement and Exterior Services

With nearly 60 years of experience serving homeowners throughout Hampton Roads, Richmond, and Northeast North Carolina, our team is committed to delivering superior home improvement services that exceed expectations.

From roofing and roof replacement to siding, windows, doors, and storm damage restoration, we provide professional exterior improvements designed to enhance curb appeal, improve energy efficiency, and protect your home from the elements.

Whether you’re updating your home’s exterior or tackling a major improvement project, our experienced team delivers quality workmanship, professional installation, and products built to last. We take pride in helping homeowners create more comfortable, attractive, and valuable living spaces with home improvements they can count on.

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CALL: 757-689-2734