EXPERT HOME IMPROVEMENT & EXTERIOR SERVICES

Locally owned and operated home improvement company serving Hampton Roads, Richmond, VA, and Northeast North Carolina.

Roofing, siding, windows, doors, and storm damage restoration, CHI delivers quality exterior improvements designed to protect, enhance, and add lasting value to your home.

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Quality HOME IMPROVEMENTS

TRUSTED by 1,000+ Five-Star Reviews

See why homeowners continue to choose our team for dependable home improvement services, professional workmanship, and outstanding customer care. With nearly 60 years of experience, we bring trusted craftsmanship and quality products to every project.

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Custom Home Improvement & Repairs of Hampton Roads4.9

Based on 1233 reviews

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Holden S.

2 days ago

Rick, Kimberly, and the crew were fantastic. Very thorough when discussing contracting and during the entire installation process. Highly recommended to anyone looking for a new roof.

Jerry P.

2 days ago

Custom Home Improvements replaced my roof shingles 2 years ago. They promised 1 day service and cleanup. Delivered 100%. I had some loose flashing that needed to be renailed. Called Kimberly. She had Francisco came out and repaired. The whole sequence took less than 1 hour to complete at no charge to their client. They don’t dump you when roofing completed. Would recommend them completely.

Response from the owner:Thank you, Jerry, for your kind words and recommendation. We’re glad Francisco was able to take care of the loose flashing quickly, and that our team delivered on the service and cleanup we promised. We appreciate your trust in Custom Home Improvement and Repairs and look forward to helping you again.

Michael G.

3 days ago

My experience with this contractor has been in two words: Completely Satisfied!!—from the original contact with my salesman “Bill” who explained all aspects of of the process and products available as well as options and costs—to “Kimberly” my scheduler who explained in detail what the timing for the entire process would look like, with regards to equipment and material arrival times as well as what I was required to do to make the property ready for install day, to who I would expect to meet for the overseeing of the project…which brings me to “Rick” my onsite contact and project manager—Rick was the “man” walked me through what to expect throughout the day (Yes! completed in one day!!) and was on the roof during the install with video updates of the progress and and materials being installed, and in final stages explained (again!) all that was done and made sure the job site was clean and if I had any questions or concerns about the days work—all in all….A very satisfying experience! And I would highly recommend this contractor if one is considering a roof replacement.

Response from the owner:Thank you, Michael, for your thoughtful review and recommendation! We’re delighted Bill, Kimberly, and Rick kept you informed at every step and that your roof replacement was completed in one day with the care and cleanup you expected. We truly appreciate your trust in Custom Home Improvement and Repairs and look forward to serving you again.

Diana

4 days ago

Customer Home Improvement of Hampton Rds is a top notch company. I needed a rotted patio door set. I reached out to this co. And I’m so glad I did. I called and talked w/Kimberly, production manager. She scheduled Keith to come out. Following Keith is Mark. Measurements were taken by Mark. Order placed to my liking. The crew of Chad the lead installer with Dylon and Josh as his sidemen. In less than 2 hours , done , finished, windows washed and nothing for me to clean up. I will ALWAYS recommend this company and I loved this crew. Every person is polite, respectful and kind.

Response from the owner:Thank you, Diana, for your wonderful review and recommendation! We’re delighted Kimberly, Keith, Mark, Chad, Dylon, and Josh made the process smooth—from scheduling and measurements to a quick, tidy installation—and that your new patio door is just what you wanted. We’ll be sure to share your kind words with the whole team, and we look forward to helping you again!

Heather B.

5 days ago

I can’t say enough good things about this company. From the people I met at a community event who were passing out info about Custom Home, to the initial consult, the crew who completed the work, and the support staff, everyone was professional, courteous, knowledgeable, and seemed to really care about the project. It’s affordable compared to other quotes I received and financing was a breeze. Efrain, the project manager, and the crew who came out did an amazing job and I love coming home everyday to a beautiful house. I definitely plan to reach out to them in the future for other projects and highly recommend them to anyone wanting quality and affordable work done!

Response from the owner:Thank you, Heather, for your wonderful feedback and recommendation! We’re delighted that Efrain and the crew made the process smooth and delivered a home you love coming back to, and we’re glad the pricing and financing worked well for you. We’ll be sure to share your kind words with the whole team and look forward to helping with your future projects!

Aislynn O.

5 days ago

I cannot recommend Custom Home Improvement enough! From start to finish, the entire roof replacement process was an outstanding experience. The crew was professional, efficient, and did an excellent job, but I especially want to recognize Niel, the supervisor, who truly went above and beyond. Niel was attentive, communicative, and incredibly thorough throughout the entire project. He took genuine pride in his work, made sure every detail was addressed, and went the extra mile to ensure everything was done right. It is rare to find someone who is so invested in both the quality of their work and the satisfaction of their customers. The new roof looks fantastic, and I couldn’t be happier with the results. If you’re considering a roof replacement, I highly recommend Custom Home Improvement. Ask for Niel — he is an absolute asset to the company! Five stars all around!

Response from the owner:Thank you so much, Aislynn, for your wonderful recommendation! We’re delighted you’re happy with your new roof and that our crew delivered a professional, efficient experience. We’ll be sure to share your kind words with Niel—he’ll be thrilled to know his attentiveness and care made such a difference. We look forward to helping you with any future home improvement needs!

Wanda G.

1 week ago

I recently had my vinyl siding replaced by Custom Home Improvement. Efrain Ortiz and his crew did an exceptional job. Replaced the siding on my entire house within 2 1/2 days. I highly recommend Custom Home Improvement for any home improvement needs for your home. A couple days after completing the install, Efrain went out of his way to install a new porch light I had purchased. Above and beyond customer service!

Response from the owner:Thank you, Wanda, for your wonderful review and recommendation! We’re delighted Efrain and the crew completed your siding replacement efficiently, and that Efrain could help with your new porch light as well. We truly appreciate your kind words and look forward to helping with your future home improvement needs.

Shannon B.

1 week ago

Ive previously had siding, roofing and gutters done in 2017 and recently (9/26) siding completed on the front of the home. Mr. Keith Oxely and Mr. Efran provided nothing but exceptional customer service, and impeccable work. Mr. Efran kept me updated from when items had to be ordered to when the items came in . The men came on time, worked fast and cleaned up the area without hesitation. I have nothing but nice things to say about company and Mr. Efran who went out and above his jobs for specials requests that was made at the last minute. Thank you Mr. Efran ;continue to be the blessing to the company that you are. Ms. Shannon

Response from the owner:Thank you so much, Shannon, for your continued trust in Custom Home Improvement and Repairs—from your siding, roofing, and gutters in 2017 to your recent siding project. We’re delighted that Keith and Efran provided exceptional service, kept you informed, and made sure the work and cleanup met your expectations. We’ll be sure to share your kind words with Efran, and we look forward to serving you again!

LJ W.

1 week ago

10/10 Recommend. Mike was wonderful. Very professional, great work. Everything was as described and completed quickly. Dalton was also very nice and professional.

Response from the owner:Thank you, LJ, for the wonderful recommendation! We’re glad Mike and Dalton provided professional service and completed the work quickly, just as described. We truly appreciate your feedback and look forward to helping you again!

D D.

1 week ago

Wow Kimberly, Tina, Neil, Mike Hall what a great job. Best company in Va Beach for a roof hands down. Talk about great deal and customer service incredible is all I can say!!! They actually came at 6:50 in the morning and started ripping our roof off. Had it done before noon then the next day they had the roof installed lot of action and a bunch of extras. Great company would recommend 100 times over.

Response from the owner:Thank you so much for the wonderful review and for recommending us! We’re thrilled Kimberly, Tina, Neil, and Mike made your roofing project such a great experience—from the early start and quick tear-off to the installation and extras. We truly appreciate your support and look forward to helping you again!

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plus up to $500 in rebates, to active-duty service members,
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Why Choose Us.

At Custom Home Improvement, we’re committed to quality workmanship, customer satisfaction, and job safety on every project. With nearly 60 years of experience, our trusted craftsmen provide dependable home improvement and exterior services using quality products and proven installation methods.

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Custom Improvements by Trusted Craftsmen

Home Improvement and Exterior Services

With nearly 60 years of experience serving homeowners throughout Hampton Roads, Richmond, and Northeast North Carolina, our team is committed to delivering superior home improvement services that exceed expectations.

From roofing and roof replacement to siding, windows, doors, and storm damage restoration, we provide professional exterior improvements designed to enhance curb appeal, improve energy efficiency, and protect your home from the elements.

Whether you’re updating your home’s exterior or tackling a major improvement project, our experienced team delivers quality workmanship, professional installation, and products built to last. We take pride in helping homeowners create more comfortable, attractive, and valuable living spaces with home improvements they can count on.

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CALL: 757-689-2734