Custom Home Improvement recently completed installation of a new roof on our 25 year old house. We are happy with all aspects of this job. The roof looks great. The people we dealt with were all very knowledgeable and communicated well, from Jeremy and Gerry in sales to Kimberly in Scheduling. Rick, the Project Manager, has many years of experience in roofing and explained the process in detail as the work was proceeding. He also took many pictures and videos which he shared with us during all stages of work. These will continue to be accessible to us if ever needed. Rick's team of roofing installers worked very hard for long hours, and cleaned the yard up perfectly when completed. I would definitely recommend Custom Home Improvement for roofing needs.

Our experience started out with Greg Smith, who was very knowledgeable about their products and not high-pressure sales. Then we got to work with their fantastic scheduler Kimberly, who made life very easy for us with the scheduling process. We then had the pleasure of working with their roofing crew who came out on 100° day and worked tirelessly in the heat removing our old roof and installing the new one and even stayed til 9 trying to finish it in one day but had to come back the next day to finish. It was a 40+ square roof with the 12 pitch. The project manager for the roofing crew Neil kept us informed the whole day on what was going on. The second project manager we dealt with on the second day of the roof installation was Rick who also kept us informed of what was going on. Both Rick and Neil were the upmost professionalism during our Installation. We also had trim work done with Efrin and his crew who were not only professional but very quick and getting the job done. And last, but not lease was our gutters with Dalton who did an amazing job as well. All the crews left our home the way they found it making sure all materials, trash and nails were all picked up. This company is one of the few companies still here In Hampton Roads, that believes the communication with their clients is of utmost importance. I would highly recommend this company!!!!

I had excellent service and communication from Jeremy during the estimate , Kim during the scheduling and Neil as the project manager on site during the installation. I’m more than satisfied with the professionalism of the team throughout the process!

Awesome experience again with Custom Home Improvements! We had a tree fall on the corner of our roof from a recent storm. We reached out and talked to Kimberly, who got the process started and made the entire process great. She kept in contact the entire time and made sure that we knew what was going on every step of the way. Antonio assessed the job and got us a quote within a day or so, allowing us to get our insurance claim moving. He and his team came out and got the repairs done in a day. Quality work…you can’t even tell that repairs were made to that part of the house. The gutter also needed to be replaced due to the damage; Dalton was able to squeeze us in at the end of the day and got the gutter replaced. Again, can’t even tell that work was done. He even fixed and reinstalled the plastic downspout that I installed on the old gutter to divert water away from the house…a testament to the attention to detail that you can expect from this team. We will almost certainly be returning to Custom Home Improvements for any future needs or wants that may come up!

We are 100% satisfied with the roof replacement done by Custom Home Improvement & Repairs. They showed up on time, communicated with us throughout the process and thoroughly cleaned up around our house. Rick provided step by step videos throughout the day, which was very informative. We love our new roof and the great workmanship.

Update: I would 100% Recommend Custom Home Improvements to friends and family. From the original presentation to completion of the projects they were professional and thorough throughout the process. Efrain, Gerson, Mario and George did a tremendous job replacing our siding. The removal and installation was Very professional. When some issues with our old metal wrap on the windows, doors and garage doors was identified, they provided a solution at a reasonable additional price and completed it within the scope of the job. The roofing replacement was completed efficiently and professionally. We were provided with updates and photos/videos throughout the replacement as the job progressed. Mike Hall did a great job at explaining the process and the products for the GAF roofing and the different warranties associated with the product. He was professional throughout the meeting and we will be glad to be working with him for this job.

Big shot out to Keith, Rick and the install crew. Professional work indeed. Let’s not forget all the ladies inside the office as well great job by everyone

The Custom Home Improvement team did a great job installing our new seamless gutters, downspouts and gutter guards! Prompt communication from Mike (Sales) and Kimberly (Scheduler) kept the project moving. Dalton (Installer / circus monkey) was prompt, fast and efficient on the install day!

Awesome experience from the start! Jeremy "Bash" provided everything I needed to know with options, Kim followed up for confirmation and then Rick and Team executed flawlessly. Communications were top notch throughout the entire process. Pics & video updates all day long. Couldn't have asked for any better service. Highly recommended!

"As an addition to my previous Customer Satisfaction Survey, I need to add these additional comments to it. I was totally pleased and well satisfied with the outstanding/honest sales presentation that was provided by the articulate/honest Salesman Mr. Mike Hall.. He covered all my concerns and problems in an excellent/timely manner. Mr. Mike Hall and Mr. Neil Wilson are honest/valuable assets to your outstanding Custom Home Improvement Company. Kimberly the scheduling manager, and Tina the marketing director, were extremely efficient and proficient in processing my service for my roofing project, in a timely manner. In addition, Mr. Neil Wilson provided outstanding leadership and assistance to his outstanding/efficient crew members in a timely and an efficient manner. I was extremely impressed and well pleased with the total roofing replacements operations by your outstandingcompany: From W. G. Ruffin, Jr.