EXPERT HOME IMPROVEMENT & EXTERIOR SERVICES

Locally owned and operated home improvement company serving Hampton Roads, Richmond, VA, and Northeast North Carolina.

Roofing, siding, windows, doors, and storm damage restoration, CHI delivers quality exterior improvements designed to protect, enhance, and add lasting value to your home.

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Quality HOME IMPROVEMENTS

TRUSTED by 1,000+ Five-Star Reviews

See why homeowners continue to choose our team for dependable home improvement services, professional workmanship, and outstanding customer care. With nearly 60 years of experience, we bring trusted craftsmanship and quality products to every project.

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Custom Home Improvement & Repairs of Hampton Roads4.9

Based on 1230 reviews

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Wanda G.

20 hours ago

I recently had my vinyl siding replaced by Custom Home Improvement. Efrain Ortiz and his crew did an exceptional job. Replaced the siding on my entire house within 2 1/2 days. I highly recommend Custom Home Improvement for any home improvement needs for your home. A couple days after completing the install, Efrain went out of his way to install a new porch light I had purchased. Above and beyond customer service!

Shannon B.

23 hours ago

Ive previously had siding, roofing and gutters done in 2017 and recently (9/26) siding completed on the front of the home. Mr. Keith Oxely and Mr. Efran provided nothing but exceptional customer service, and impeccable work. Mr. Efran kept me updated from when items had to be ordered to when the items came in . The men came on time, worked fast and cleaned up the area without hesitation. I have nothing but nice things to say about company and Mr. Efran who went out and above his jobs for specials requests that was made at the last minute. Thank you Mr. Efran ;continue to be the blessing to the company that you are. Ms. Shannon

LJ W.

3 days ago

10/10 Recommend. Mike was wonderful. Very professional, great work. Everything was as described and completed quickly. Dalton was also very nice and professional.

Response from the owner:Thank you, LJ, for the wonderful recommendation! We’re glad Mike and Dalton provided professional service and completed the work quickly, just as described. We truly appreciate your feedback and look forward to helping you again!

D D.

3 days ago

Wow Kimberly, Tina, Neil, Mike Hall what a great job. Best company in Va Beach for a roof hands down. Talk about great deal and customer service incredible is all I can say!!! They actually came at 6:50 in the morning and started ripping our roof off. Had it done before noon then the next day they had the roof installed lot of action and a bunch of extras. Great company would recommend 100 times over.

Response from the owner:Thank you so much for the wonderful review and for recommending us! We’re thrilled Kimberly, Tina, Neil, and Mike made your roofing project such a great experience—from the early start and quick tear-off to the installation and extras. We truly appreciate your support and look forward to helping you again!

melanie G.

5 days ago

From the beginning of the process with Bill to the very end with a beautiful final product, led by Rick and Sebastian, our experience was exceptional. Not only Is the final product, beautiful, but working with the entire crew throughout the entire process was pleasant and efficient. At our initial meeting, Bill explained every step of the process from shingle removal to the end product of our new roof and everything in between! Working with Kimberly to schedule our job was easy and she sent several reminders of the schedule and process. On the day of installation, Rick, the foreman, greeted me and walked me through the process once again. We needed to come and go from our home, so every time we needed to leave I would just call Rick and he would work with the crew to stop construction and then escorted us to our cars. Sebastian, who led the crew, was very accommodating to our schedule. Finally, when they were finished, Rick walked us through everything that had been done and pointed-out all of the new features of the roof. They also took big magnets and walked around our house and our driveway to make sure that they got any loose nails or screws. I can’t say enough positive things about our experience from beginning to end. I would highly recommend custom home improvement to anyone who needs a new roof!

Response from the owner:Thank you, Melanie, for your wonderful recommendation! We’re delighted that Bill, Kimberly, Rick, Sebastian, and the entire crew made your roofing project pleasant and efficient—from the clear explanations and scheduling to accommodating your comings and goings and carefully cleaning up. We’re so glad you love your new roof and look forward to serving you again.

Larry

7 days ago

I just to say Terry and Mark is professional breaks down everything that I needed to hear. I've had two other estimates before Home Improvement and repairs they convinced me that I don't have to look any farther. Kimberly kelp me updated on every thing that I needed to plan my time to be present when the work begin. When time for the work Chad called and gave me the estimated time of his arrival, I appreciate it. Chad and Dylan came on time and asked me where I wanted Them to start first, I thought that was unique. They started removing the old windows and in go's the started replacing the new. The two working ethic was amazing, turned my home into a beautiful and astounding looking house, It's a job well done. The whole staff worked together and did a superb job getting the work done with precision and professionalism. Thanks to you all.

Response from the owner:Thank you, Larry, for your wonderful feedback and for trusting Custom Home Improvement and Repairs with your window replacement. We’re delighted Terry, Mark, Kimberly, Chad, and Dylan kept you informed, respected your schedule, and delivered a result you love. We’ll be sure to share your kind words with the whole team, and we look forward to serving you again!

Beth K.

1 week ago

I’m excited to be getting a new roof, trim and gutters. Mike has been very helpful with info and samples. Very informative, even answering my off the wall questions! Not the cheapest and not the most expensive but I am happy so far. Highly recommend

Response from the owner:Thank you, Beth, for your kind review and recommendation! We’re glad Mike has been helpful with information, samples, and all your questions as you plan your new roof, trim, and gutters. We appreciate your trust in Custom Home Improvement and Repairs and look forward to serving you throughout the project.

J.D. C.

1 week ago

Custom Home Improvement was transparent through the entire roof upgrading process, from inspection to quote to scheduling to installation. Neil and his installation crew were on-site early, worked quickly, and took care to both walk me through everything they did and the clean-up process afterward. At no point did I feel pressured, and every question I had was answered without judgment. The new roof looks great, and I appreciate the peace of mind that gives me.

Response from the owner:Thank you, J.D., for sharing such thoughtful feedback. We’re glad Neil and the crew kept you informed, answered your questions, and left you with a roof—and cleanup—you feel good about. We truly appreciate your trust and look forward to helping with your home again.

tajh W.

1 week ago

Custom home improvements has been nothing but blessing. From the working crew to the front office. I am currently on deployment so when I neede to get my roof done I was a little concerned. Rick, t and the crew took all my concerns away. Rick kept me informed on everything through pictures videos and texts while I’m away and at anytime of the day I was able to reach out to him he had nothing but positive energy and was very understanding of my military situation. It really took alot of worry off my plate with being away from home. The administrative lady Kimberly was a blessing as well with little access to internet she worked with me and my bank to get payments situated for the new roof I received. Not only that but she always had a vibrant personality while we were in conversation with one another. I would highly recommend this company. If they could provide me a sense of family and ease while on deployment; imagine what they would do if they had direct interaction with clientele on a day to day basis

Response from the owner:Thank you so much for your heartfelt review and for trusting us with your roof while you’re deployed. We’re glad Rick, T, the crew, and Kimberly could keep you informed, make payment arrangements easier, and give you peace of mind from afar. We truly appreciate your recommendation and your service, and we look forward to helping you again whenever you need us.

Shelia J.

2 weeks ago

Rick and his team did an awesome job. I was not able to be home during the installation. I received videos throughout the whole process. Rick was very nice n professional. I appreciate your service. If you want a professional roof install cont Custom Home Improvement.

Response from the owner:Thank you, Shelia, for the wonderful review and recommendation! We’re glad Rick and the team kept you informed with videos throughout the roof installation and provided the professional service you deserved. We truly appreciate your trust and look forward to helping you again!

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As a small thank-you for your service, we’re offering 20% off,
plus up to $500 in rebates, to active-duty service members,
veterans, and military families.

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Why Choose Us.

At Custom Home Improvement, we’re committed to quality workmanship, customer satisfaction, and job safety on every project. With nearly 60 years of experience, our trusted craftsmen provide dependable home improvement and exterior services using quality products and proven installation methods.

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Custom Improvements by Trusted Craftsmen

Home Improvement and Exterior Services

With nearly 60 years of experience serving homeowners throughout Hampton Roads, Richmond, and Northeast North Carolina, our team is committed to delivering superior home improvement services that exceed expectations.

From roofing and roof replacement to siding, windows, doors, and storm damage restoration, we provide professional exterior improvements designed to enhance curb appeal, improve energy efficiency, and protect your home from the elements.

Whether you’re updating your home’s exterior or tackling a major improvement project, our experienced team delivers quality workmanship, professional installation, and products built to last. We take pride in helping homeowners create more comfortable, attractive, and valuable living spaces with home improvements they can count on.

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CALL: 757-689-2734