Discovered Custom Home Improvement & Repairs of Hampton Roads, while sitting at a traffic light one morning on my way home from working an overnight shift. After a weeks long search for a reputable local roofing company in HR our search ended. The signage on their work vehicle just grabs your attention, so I snapped a pic of one their work trucks and decided to give them a look. After some research of the company and reading countless reviews on & off their website, My wife and I were highly impressed, so we decided CHI&R was the company to replace our aged roof!This company is phenomenal! Greg came out to do the initial estimate inspection and was very thorough and informative. He made sure we completely understood every step of the process and provided samples of the materials to be used & answered all of our questions. Oh Yeah, he's completely hands on, too! He actually climbed on the roof and and inspected EVERYTHING & didn't just take photos from the ground. Once agreeing on the estimate, Kimberly kept my wife up to date with the schedule and what to expect over the next couple of weeks, she (Kimberly) was absolutely amazing. On the day of the roof replacement (Aug 24), Neil and his team showed up on time and ready to go. They did a spectacular job!!! We had a some damage to the wood from previous repairs on my roof and they replaced ALL necessary wood and collars on the vent pipes. Neil was a Top Notch Professional kept me in the loop and showed me everything they found before they made any repairs. After all work was completed, you couldn't even tell a roofing company was on my property. They took their time cleaning up and making sure any and all trash and debris was picked up, very respectfully ! It's been a few days now, I haven't found a nail in my yard : ) My wife and I are very pleased with the end result and CHI&R exceeded our expectations!!! Looks beautiful!!! See you in 50 years, windows are next! I highly recommend this company for all of your roofing needs!!! Superb quality at a great price!!!

We have used Custom Home Improvements four times now. They have installed a new roof, upgraded our front porch to an all vinyl solution for ease of maintenance, installed a new front door and now they have installed new windows. All of their work has been top notch. From Mark the service manager to Chad and his crew they have all been courteous, and professional. They explained the process and were very patient answering all of our questions. Each of our projects went according to plan and were completed on time, they cleaned up after themselves and there was no mess when the project was done. My wife and I have no complaints for any step in this process and we would highly recommend Custom Home improvements for any project you have for your home. Be sure to ask for Chad and his crew. You won't be disappointed.

Aaron is the best and is very knowledgeable! Also made our day by coming by talking about our home.

Extreme professional and attention to detail!Highly recommend !

Custom Home Improvements installed a new roof on our home and from our first meeting until the completion of the job, we received outstanding customer service and were pleased with the outcome. Bill explained the roofing product we were buying, Kimberly communicated the actual install process and stayed in touch during the install and Rick, the on site job supervisor, sent videos of progress and answered questions promptly. We are very happy with our new roof and recommend CHI to anyone needing a new roof.

I am a returning customer, and Custom Home Improvements did not disappoint! Kimberly assisted me in getting my everything setup and Neil and his crew did amazing work! Completed everything in one day from start to finish! We had a very old roof and there were even a couple small, damaged areas. Neil's crew gave us a new roof and left without a trace of debris. Super satisfied customers.

We hired Custom Home Improvement for some work on my mother in laws house. We did have a few issues but they came out and addressed all my concerns and fixed them. Francisco and another roofer came out on a Saturday morning and were here for over an hour to addresse everything. Francisco explained everything to me clearly about concerns and was very nice, friendly and concerned about us being completely satisfied. They took good care of us! Thank you so much Francisco! Also the other roofer that help! Thank you for addressing everything and for your concerns to make sure we were totally satisfied. Thanks guys!

Kimberly helped me out with the questions that I had about the financing process. She was very friendly, helpful and insightful during the entire process. Great customer service !!

Very smooth transition, professional and a pleasure to work with. Mark came by and did the measurements and gave me an estimate of the round about time of when materials would be available and install date. Chad and his crew came for the installation of my windows. They did an amazing job of install, once again professional and very respectful of the property. I highly recommend if you’re looking for great quality of work and professional service.

We needed some trim coil replaced around doors and garage door. Mark started working and found some wood damaged above garage door and immediately advised us and replaced it with a new piece of wood and then proceeded with repairs. The job took quite a bit longer than he expected but he stayed till all was finished. He did an outstanding job and it looks terrific. I highly recommend Custom Home Improvement.