1785811662

We hired Definitive Home Improvement to do a complete renovation of our extremely outdated bathroom. The price was affordable, the guys that were on site respected our home and kept their work area very clean. Great workmanship from plumbing, flooring to tiling. Owner Frankie is such a pleasure to deal with and communicates throughout the entire process. I'm obsessed with our new bathroom. If you need home improvements done correctly and affordably, look no further.

Jorge Pesquera

1785790713

I am providing a 5 star rating to the team at CHI&R regarding the roof replacement for my home in Williamsburg, VA for various reasons. First, their responsiveness while scheduling the job was excellent. Kimberly at the office kept me constantly apprised of the challenges due to rain and storm forecast changes.Secondly, once the job begun, they worked very hard to finish a section of the roof before a forecasted rainstorm. Third, the supervisor, Rick Lesoine, was a constant presence to ensure that the team executed the installation according to their high standards. More importantly, he kept me informed at all times and answered all my questions with genuine interest and patience. Finally, they did a thorough job of cleaning up. I strongly recommend Custom Home Improvements for roof related projects.

Maureen Raj

1785580248

It was a wonderful experience. Everyone is honest and efficient and a great price. I highly recommend them

Vanessa Scretchen

1785284209

Great experience from start to finish. Arrived on time, did quality work, cleaned up perfectly, and everything looks neat. Highly recommend!

Courtney Sydnor

1785173992

The pricing for window replacement was reasonable and competitive.All of the staff I interacted with were professional and responsive, including sales rep Gerry, project manager Mark, and installers Chad and Dylan. I appreciate that Chad and Dylan did a great job cleaning up inside and out when they were done.

Amber Volante

1784853454

We have used this company for a few projects. This last one was exterior door replacements. Mark made the ordering and financing process quick and easy. Chad’s crew was nice and professional for install.

Tyamkea

1784743221

Roof looks good can't wait till it rains and I can't see any leak use to hate it to rain now im waiting great price. (UPDATE)I’m updating my review to 3 stars specifically because this company has called my phone numerous of times asking to do things around the house! I asked them to stop because we can’t afford it at this time. They keep doing it! Currently it has been 3 times in the last 7 days. With a few months ago a lady calling using scare tactics for us to get gutters and trim! Saying our house would sink after I told her we can’t afford it. Mind you we Aren’t the first or 2nd owners of our house! It has been up well over 50 years and it’s never sank or even showing signs of doing so. Please stop calling! We love the work you done and we will call you if we need more but after this probably not. Update review to 1 star As of 7/22/2026 I have reach out to this company once again, about the constant sales calls I've been getting them back to back every 3 months. Even told them I was going through a bankruptcy, and was broke to get them to stop they still called! If they don't stop I will persue legal action I've blocked numbers and numbers they still keep calling this is horrible sales tactics! Stop!! Also the roof leaked again after 3 years and the warranty they gave didn't cover.

Katie Gronbach

1784669263

Amazing customer service, Gerry and Bash were able to work with my schedule and gave honest and caring feedback. Tina was very polite and easy to communicate with; very helpful and easy to get in contact with when I had to change my appointment last minute! Highly recommend!

Patricia Ford

1784599419

Rick and the team did an exceptional job. Delivered on communications, quality materials and workmanship. Highly recommend Custom Home Improvements!!

Nichole Teehan

1784579373

What a great experience! Neil and his whole team came out installed our new roof. They were polite and quick. They did a fantastic job! And they cleaned up everything beautifully. Neil was super knowledgeable and answered all my questions. What a great team of people! Would recommend them a thousand times!

Terry Gossman

1784419332

Great partner and trustworthy company. They have done a myriad of project with us and will always be my go to.

Nick D

1784338271

An excellent experience and will be going through custom home again for my house work. Replaced/repaired all the fascia and soffit around the home along with aluminum wrap. Everyone from the initial walkaround inspection, to the builders and work supervisor, Efrain ortiz; was polite, professional, knowledgeable and honest. 11/10. Couldn't be happier with the quality of work done.

Megan Watters

1784329241

Mike was wonderful at helping us pick and get ready for our new roof! He made the process easy and helped us understand what we were investing in when choosing a Custom Home Improvement roof. It was easy to put trust in them to ensure our roof was done properly, in a timely manor, and safely.

R Drakes

1784170430

Custom Home Improvement delivered on reasonable pricing with great quality. Demetrius, the salesperson and Rick, the project manager, were both very informative and made themselves available to answer all my question. This was my first time replacing a roof and it wasn’t as intimidating as I expected.Thank You!

Lawrence Reine

1784151378

Everything went great door looks great. They did a very good job and Chad was very polite.

Jeriann Crawford

1784130910

These guys were great. Came out on one of the hottest days of the summer to put in windows. Excellent job and windows are great. Even dealt really well with a hornet problem with one of the windows. Came back promptly to put in window after the pest problem dealt with. Customer follow-up and service is outstanding.

Susan Choquette

1784054258

Custom Home Improvement did an excellent job on our new roof! On site manager Rick and his crew were awesome! Kimberly was our contact and she was amazing! We highly recommend Custom Home Improvement for all your roofing services! Thanks again!!

odexa klimis

1783903191

Just wanted to say that inspite of the change in schedule they are able to complete the installation of my roof on time regardless of the weather, Mr.Neil was definitely very accommodating in overseeing small details that needs attention, all the crews are great and they cleaned up well. Ms. Kimberly was very nice to ensure we got no more delays. Overall, im very satisfied and definitely recommend them again.

Collin Hunsicker

1783652477

Had a leak for over a year. We were pretty sure it was the siding/gutters. We had Home Genius come out and they were adamant it was the roof. They gave us a quote for the siding anyways and it was around $30k. We went with the roof because they must know better right? Wrong.This year we called Custom Home improvements. We asked for a siding quote and they gave us the siding quote, with a standard 30 day price. Home Genius wanted us to sign right there to lock in our price. We then later decided to add gutters before locking in with Custom Homes and they were super easy to work with. With the siding and gutters, (and a generous military discount) Custom Home Improvements was over 30% cheaper than Home Genius. Even without the discount the price was much more manageable. I am writing this during the first huge storm after the installation and my interior is finally dry.The only thing I could complain about is that it took them a while to start, although with their care for our home, I don't even mind that much.A+ priceA+ customer supportEdit: i forgot to mention our salesman was Greg, he did a great job and made us feel great about choosing Custom Home Improvement.

D W

1783598778

Custom Home Improvement recently completed installation of a new roof on our 25 year old house. We are happy with all aspects of this job. The roof looks great. The people we dealt with were all very knowledgeable and communicated well, from Jeremy and Gerry in sales to Kimberly in Scheduling. Rick, the Project Manager, has many years of experience in roofing and explained the process in detail as the work was proceeding. He also took many pictures and videos which he shared with us during all stages of work. These will continue to be accessible to us if ever needed. Rick's team of roofing installers worked very hard for long hours, and cleaned the yard up perfectly when completed. I would definitely recommend Custom Home Improvement for roofing needs.

Debbie Pauley

1783538136

Our experience started out with Greg Smith, who was very knowledgeable about their products and not high-pressure sales.Then we got to work with their fantastic scheduler Kimberly, who made life very easy for us with the scheduling process.We then had the pleasure of working with their roofing crew who came out on 100° dayand worked tirelessly in the heat removing our old roof and installing the new one and even stayed til 9 trying to finish it in one day but had to come back the next day to finish. It was a 40+ square roof with the 12 pitch.The project manager for the roofing crew Neil kept us informed the whole day on what was going on. The second project manager we dealt with on the second day of the roof installation was Rick who also kept us informed of what was going on. Both Rick and Neil were the upmost professionalism during our Installation.We also had trim work done with Efrin and his crew who were not only professional but very quick and getting the job done.And last, but not lease was our gutters with Dalton who did an amazing job as well.All the crews left our home the way they found it making sure all materials, trash and nails were all picked up.This company is one of the few companies still here In Hampton Roads, that believes the communication with their clients is of utmost importance.I would highly recommend this company!!!!

Zachary Sorenson

1783338529

I had excellent service and communication from Jeremy during the estimate , Kim during the scheduling and Neil as the project manager on site during the installation.I’m more than satisfied with the professionalism of the team throughout the process!

Chris Toepp

1783331815

Awesome experience again with Custom Home Improvements! We had a tree fall on the corner of our roof from a recent storm. We reached out and talked to Kimberly, who got the process started and made the entire process great. She kept in contact the entire time and made sure that we knew what was going on every step of the way. Antonio assessed the job and got us a quote within a day or so, allowing us to get our insurance claim moving. He and his team came out and got the repairs done in a day. Quality work…you can’t even tell that repairs were made to that part of the house. The gutter also needed to be replaced due to the damage; Dalton was able to squeeze us in at the end of the day and got the gutter replaced. Again, can’t even tell that work was done. He even fixed and reinstalled the plastic downspout that I installed on the old gutter to divert water away from the house…a testament to the attention to detail that you can expect from this team. We will almost certainly be returning to Custom Home Improvements for any future needs or wants that may come up!

Anthony Fields

1783180809

We are 100% satisfied with the roof replacement done by Custom Home Improvement & Repairs. They showed up on time, communicated with us throughout the process and thoroughly cleaned up around our house. Rick provided step by step videos throughout the day, which was very informative. We love our new roof and the great workmanship.

Brian Becker

1783012150

Update:I would 100% Recommend Custom Home Improvements to friends and family. From the original presentation to completion of the projects they were professional and thorough throughout the process.Efrain, Gerson, Mario and George did a tremendous job replacing our siding. The removal and installation was Very professional. When some issues with our old metal wrap on the windows, doors and garage doors was identified, they provided a solution at a reasonable additional price and completed it within the scope of the job.The roofing replacement was completed efficiently and professionally. We were provided with updates and photos/videos throughout the replacement as the job progressed.Mike Hall did a great job at explaining the process and the products for the GAF roofing and the different warranties associated with the product.He was professional throughout the meeting and we will be glad to be working with him for this job.

Scott D

1782938382

Big shot out to Keith, Rick and the install crew. Professional work indeed. Let’s not forget all the ladies inside the office as well great job by everyone

Michael Munford

1782930486

The Custom Home Improvement team did a great job installing our new seamless gutters, downspouts and gutter guards! Prompt communication from Mike (Sales) and Kimberly (Scheduler) kept the project moving. Dalton (Installer / circus monkey) was prompt, fast and efficient on the install day!

Mike Mathews

1782900747

Awesome experience from the start!Jeremy "Bash" provided everything I needed to know with options, Kim followed up for confirmation and then Rick and Team executed flawlessly. Communications were top notch throughout the entire process. Pics & video updates all day long. Couldn't have asked for any better service. Highly recommended!

Ruffin Washington

1782328892

"As an addition to my previous Customer Satisfaction Survey, I need to add these additional comments to it. I was totally pleased and well satisfied with the outstanding/honest sales presentation that was provided by the articulate/honest Salesman Mr. Mike Hall.. He covered all my concerns and problems in an excellent/timely manner. Mr. Mike Hall and Mr. Neil Wilson are honest/valuable assets to your outstanding Custom Home Improvement Company. Kimberly the scheduling manager, and Tina the marketing director, were extremely efficient and proficient in processing my service for my roofing project, in a timely manner. In addition, Mr. Neil Wilson provided outstanding leadership and assistance to his outstanding/efficient crew members in a timely and an efficient manner. I was extremely impressed and well pleased with the total roofing replacements operations by your outstandingcompany: From W. G. Ruffin, Jr.

Rusty Farr

1782246293

Great work, great communication and an all around great experience, after a tree had fallen on our home. Thanks so much for your professionalism from beginning to end.Rusty

Matthew Dupont

1782150669

Kimberly and Dalton were a huge help for me getting what i needed done on my house. Everyone was so responsive and helpful throughout the process. Im super happy i went with custom home improvements. Quality work with quality people.

matt dupont

1782146194

Chad and Mark do amazing work, they were always available to answer any questions or concerns and coordinated the work with our schedules. Great team !0

Tyrone Sykes

1782052231

Bash, Kimberly (sore throat and all) Neil and the entire crew did an exceptional job, from start to finish…. I would highly recommend them to anyone that needs quality service…..

Darla Tauscher

1781709285

A shout out to Kimberly and Francisco at Custom Home Improvement. Custom Home Improvement repaired a soffit on the front of our house and also did some additional exterior work. Kimberly was very helpful in scheduling a prompt appointment. She was very professional and knowledgeable. Francisco arrived on time and was very efficient in completing the work. He was very polite and did a great job. I would recommend Custom Home Improvement for exterior work and plan to use them again in the future.

CP A

1781544419

Complete TH ext. 3* due to concerns. Major: 1)CHI didn't get permits until caught. City confirmed req'd but not filed. 2)Inspections not requested until after final $ cleared. 3)CHI didn't have 1 person who understood/oversaw full scope project - diff teams/1 thing. No understanding of reason HO repeatedly asking why installs in order doing. Mentioned leak @ quote as reason for windows & again on day 1. Damage would've been found & fully accessible for repairs @ siding stage if understood & coordinated. By time @window install (last), replacing damaged wood completely not possible w/o starting over- taking off siding. Minor: 1)CHI provided no warranties/final papers when made final $. HO had to ask Lien release & affidavit. Roof warranty came within wk from GAF. CHI emailed Wk later std product warranties, but links for HO to actually register & w/o req'd info needed to do so (siding/trim/soffit/gutter,window). More HO effort/time to obtain. 2)Never heard from an owner & w/o Kim to resolve issues, would've been left hanging. Reviews by install order: ROOF: 4* Crew & PM Neil. Tarped/99.8% nails p/u. 1d job. Minor issues: 1)Quote incl 3sh OSB, but code req'd >$ Fireboard. Quoting both prepares HO for added costs. 2)Where might need wood in next steps, don't toss equiv of 2+ sheets, chg'd $260+ extra for, until whole job complete. SIDING+TRIM: <1* While love new siding, many MAJOR CONCERNS w/crew & PM. Crew tried to cut corners whenever PM Efrain not onsite (often); Crew v. disrespectful of HO; Crew didn't tarp/do well w/clean up. Majors: 1)Specifically told work from home. PM not onsite, & crew cut every service line into home (phone, fios, cable/internet) & wires/boxes tossed. Crew & PM acted like no big deal cuz made easier for them to install siding & think rewire just easy job for someone else to deal with. So, be aware: may lose services w/o warning, & days waiting on reconnect, your time/presence req'd for home re-installs, & inside outlets may be relocated as old wires tied to them can't all be accessed. While CHI fully reimbursed for service call- the major inconviences, future inside wall repairs, & missed work time was NOT fully compensated for ('unless provided them work affidavits'...self employed, WFH, asking boss to provide -good luck!). 2)HO had to call PM TWICE when service came to restore, again not onsite even when informed in adv of appt & said would be. HO's request to crew to stop installing soffit pieces, to allow service guy access, ignored by crew, prompting 1st call. Crew ignored phone directive by PM. Service guy then looked to leave, due to delay in gaining access, so would delay getting service restored -prompted irate 2nd call to PM. Crew STILL cont'd until saw PM's truck 20min after 1st call, then had to remove what did. 3) PM explained window Jch taped to house wrap to seal. So, when HO saw crew installing siding around one that WASN'T taped, questioned. AGAIN PM not there to catch. Worker reluctently stopped to look for some & found none. Not trusting, HO watched till PM came w/tape. 4)HO found 3 doors not wrapped per contract after crew left, so had to inform PM next day. 5)HO not compensated to be a PM for 2 days- that's what pd CHI to do! Minor: Crew annoyed when asked to run magnet on deck/yard again, after said already done, as still MANY nails didn't want dog stepping on. Would NOT recommend CHI for siding due to crew issues, & would NOT recommend PM Efrain. GUTTERS: 5* (Dalton) Efficient & able to reroute problem downspout. PM Neil @HO req -needed for ladder holds & to report missed items. WINDOWS: 3.5* (Chad). All work done from inside, so space clearing needed. Concern: Manufacturer install specs not followed- voiding warranty/wind rating - so req'd CHI rtn to install missing screws. Did, but stated 'not worried as CHI deals w/it' (IF still in biz!). (No permit in VABch for windows, so get by if not to spec. In FL, fail if just 1 missed of 100's). Door wraps completed. PM Mark- HO addressed missing screws @install, not corrected, req'ing the follow-up.

Nicki Easton

1781544282

After getting estimate from four different companies custom Home Improvement is definitely above all. Don’t waste your time check other companies.My roof looks beautiful. I highly recommend this company!From the beginning to the end, 100% satisfied. Greg was very respectable and patient through the whole sales process. I can’t say enough about this man. I require a lot of patience as I was trying to make sure I got the best roof product warranty and the best deal combined. And I did.Everyone deserves a pat in the back including the installers. Rick was very nice and present 90% of the time through the roof installation. Kimberly, Francisco, and all the Customer Service people were very nice and easy to communicate with and especially Kimberly that had very difficult time communicating with my neighbor that I’m sharing the roof with. He had a block on his phone and Kimberly couldn’t contact him on less she contacted me first. I feel that took a lot of patience and time from her busy schedule. Thank you very much to everyone and God bless you all.

Kim Dickens

1781281598

Carlos Lara is definitely “an expert” in his field of Home Improvement. He has completed 2 bath remodels for my family & truly his work is unmatched. He & his team are professional from start to finish & he is economical as well. Beautiful work, highly recommended!!

Denis Maroney

1781207184

Chad and Dylan did excellent work installing 8 windows and a front door. The job was done well, the place was left tidy, and the work was completed quickly. Mark did an excellent job managing the job and we are very happy with the level of service received. We are proud of the finished work.

Brian Thomas

1781057078

Installed a roof, 3 doors, and they also conducted warranty work on the storm door. The roof and the doors were installed within a couple weeks of the quote. The warranty work on the storm door took a little bit of time. All great work, would recommend giving them a call and getting a quote.

Alyssa Wilson

1780683435

Kimberly in the office is amazing—she's honest, organized, and truly on top of everything. She didn't miss a single detail and made sure we felt comfortable throughout the entire process. She answered every question I had and put all of my concerns at ease.The crew was fantastic and worked seamlessly from start to finish. Gerry and Bash, the sales representatives, were the most honest salespeople I've ever worked with. Francisco is incredibly knowledgeable and made sure every detail was handled perfectly.I highly recommend this company!

Christian Parsons

1780620562

My wife and I couldn’t be more pleased by the work of Custom Home Improvements, Hampton Roads. In mid April Greg S. assessed my home roof and walked me through the quality of the product the company delivers, providing recommendations that lined up with my expectations. We chose to have GAF Timberline HDZ architectural shingles installed, All boards and Soffits wrapped in Deluxe PVC Trim, and a Gutter System by Leafguard installed. Greg even threw in a set of new shutters to match the extensive makeover we were looking for.Francisco V. was the lead contractor for the roofing and I was extremely impressed by how efficient the crew was in getting work started, discussing key install details, documenting the whole process with pictures and videos and finishing the roof installation in just 1 day.Efrain O. was the lead contractor for the PVC Trim wrap/gutter install coordination. He was able to walk me through the pieces that were removed and where new boards were installed and wrapped. His team was very fast and efficient and Efrain came over after all of the installation to ensure the quality of the product was met.Kimberly H. was the Office Production Manager and she kept me well informed of all the contractor dates and coordinated effort. Her professionalism is top notch. If there was any change in schedule or if there was a concern for timing of events she was able to handle all of my needs.I couldn’t be happier with the team and their efforts in getting my wife and I a great outcome to an investment that will be our home well into the future.

Ronald Pinckney

1780602966

Rick Lesoine and his crew did a wonderful job on my roof. Rick explained everything that his crew was doing to my roof. They finished the job that same day

John Altemose

1780518835

Amazing work! Finished the job in 2 days and had great communication throughout!

Jeffrey Siler

1780440017

The team at Custom Home Improvement has been our go to team since moving to the area. From siding, trim, gutters, and now roof, the entire team ensures a flawless job. Jeremy and Kimberly made the roof quote and prep process seamless. They provided us with all the information we needed. Rick and his crew did an amazing job, they left our home in far better shape than what they inherited at the beginning of the day.

Dee A

1780420820

I had a probkem with my gutters. Neil from Custom Home came out and solved the problem completely. He did a great job and answered all my questions. If there were six stars i would give it to them !!

VB Tiki Tours

1780343947

Awesome group of gentlemen.

Robrt W

1780269559

tl;dr version: I finally have a working front door after A LOT of tinkering. I have to give them credit for continuing to revisit my installation until it worked right.

Maribeth T

1780167984

I recently had the siding replaced and the trim wrapped on my house. From Greg to Efrain and his team, the customer service, quality of work and attention to detail was excellent. They kept me informed throughout the process and promptly answered all my questions. The entire experience from start to finish was excellent. I would highly recommend Custom Home Improvement!

T D

1780103503

The work performed by Custom Home Improvements was exemplary. The team was very professional and took pride in their work. They are helping me with “this old house” to make it a beautiful home.

Danielle Stump

1779902359

The Gilpin Team was prompt, professional, and well priced. Would recommend!

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