Had a leak for over a year. We were pretty sure it was the siding/gutters. We had Home Genius come out and they were adamant it was the roof. They gave us a quote for the siding anyways and it was around $30k. We went with the roof because they must know better right? Wrong.This year we called Custom Home improvements. We asked for a siding quote and they gave us the siding quote, with a standard 30 day price. Home Genius wanted us to sign right there to lock in our price. We then later decided to add gutters before locking in with Custom Homes and they were super easy to work with. With the siding and gutters, (and a generous military discount) Custom Home Improvements was over 30% cheaper than Home Genius. Even without the discount the price was much more manageable. I am writing this during the first huge storm after the installation and my interior is finally dry.The only thing I could complain about is that it took them a while to start, although with their care for our home, I don't even mind that much.A+ priceA+ customer supportEdit: i forgot to mention our salesman was Greg, he did a great job and made us feel great about choosing Custom Home Improvement.

Custom Home Improvement recently completed installation of a new roof on our 25 year old house. We are happy with all aspects of this job. The roof looks great. The people we dealt with were all very knowledgeable and communicated well, from Jeremy and Gerry in sales to Kimberly in Scheduling. Rick, the Project Manager, has many years of experience in roofing and explained the process in detail as the work was proceeding. He also took many pictures and videos which he shared with us during all stages of work. These will continue to be accessible to us if ever needed. Rick's team of roofing installers worked very hard for long hours, and cleaned the yard up perfectly when completed. I would definitely recommend Custom Home Improvement for roofing needs.

Our experience started out with Greg Smith, who was very knowledgeable about their products and not high-pressure sales.Then we got to work with their fantastic scheduler Kimberly, who made life very easy for us with the scheduling process.We then had the pleasure of working with their roofing crew who came out on 100° dayand worked tirelessly in the heat removing our old roof and installing the new one and even stayed til 9 trying to finish it in one day but had to come back the next day to finish. It was a 40+ square roof with the 12 pitch.The project manager for the roofing crew Neil kept us informed the whole day on what was going on. The second project manager we dealt with on the second day of the roof installation was Rick who also kept us informed of what was going on. Both Rick and Neil were the upmost professionalism during our Installation.We also had trim work done with Efrin and his crew who were not only professional but very quick and getting the job done.And last, but not lease was our gutters with Dalton who did an amazing job as well.All the crews left our home the way they found it making sure all materials, trash and nails were all picked up.This company is one of the few companies still here In Hampton Roads, that believes the communication with their clients is of utmost importance.I would highly recommend this company!!!!

I had excellent service and communication from Jeremy during the estimate , Kim during the scheduling and Neil as the project manager on site during the installation.I’m more than satisfied with the professionalism of the team throughout the process!

Awesome experience again with Custom Home Improvements! We had a tree fall on the corner of our roof from a recent storm. We reached out and talked to Kimberly, who got the process started and made the entire process great. She kept in contact the entire time and made sure that we knew what was going on every step of the way. Antonio assessed the job and got us a quote within a day or so, allowing us to get our insurance claim moving. He and his team came out and got the repairs done in a day. Quality work…you can’t even tell that repairs were made to that part of the house. The gutter also needed to be replaced due to the damage; Dalton was able to squeeze us in at the end of the day and got the gutter replaced. Again, can’t even tell that work was done. He even fixed and reinstalled the plastic downspout that I installed on the old gutter to divert water away from the house…a testament to the attention to detail that you can expect from this team. We will almost certainly be returning to Custom Home Improvements for any future needs or wants that may come up!

We are 100% satisfied with the roof replacement done by Custom Home Improvement & Repairs. They showed up on time, communicated with us throughout the process and thoroughly cleaned up around our house. Rick provided step by step videos throughout the day, which was very informative. We love our new roof and the great workmanship.

Update:I would 100% Recommend Custom Home Improvements to friends and family. From the original presentation to completion of the projects they were professional and thorough throughout the process.Efrain, Gerson, Mario and George did a tremendous job replacing our siding. The removal and installation was Very professional. When some issues with our old metal wrap on the windows, doors and garage doors was identified, they provided a solution at a reasonable additional price and completed it within the scope of the job.The roofing replacement was completed efficiently and professionally. We were provided with updates and photos/videos throughout the replacement as the job progressed.Mike Hall did a great job at explaining the process and the products for the GAF roofing and the different warranties associated with the product.He was professional throughout the meeting and we will be glad to be working with him for this job.

Big shot out to Keith, Rick and the install crew. Professional work indeed. Let’s not forget all the ladies inside the office as well great job by everyone

The Custom Home Improvement team did a great job installing our new seamless gutters, downspouts and gutter guards! Prompt communication from Mike (Sales) and Kimberly (Scheduler) kept the project moving. Dalton (Installer / circus monkey) was prompt, fast and efficient on the install day!

Awesome experience from the start!Jeremy "Bash" provided everything I needed to know with options, Kim followed up for confirmation and then Rick and Team executed flawlessly. Communications were top notch throughout the entire process. Pics & video updates all day long. Couldn't have asked for any better service. Highly recommended!