My experience with this contractor has been in two words: Completely Satisfied!!—from the original contact with my salesman “Bill” who explained all aspects of of the process and products available as well as options and costs—to “Kimberly” my scheduler who explained in detail what the timing for the entire process would look like, with regards to equipment and material arrival times as well as what I was required to do to make the property ready for install day, to who I would expect to meet for the overseeing of the project…which brings me to “Rick” my onsite contact and project manager—Rick was the “man” walked me through what to expect throughout the day (Yes! completed in one day!!) and was on the roof during the install with video updates of the progress and and materials being installed, and in final stages explained (again!) all that was done and made sure the job site was clean and if I had any questions or concerns about the days work—all in all….A very satisfying experience! And I would highly recommend this contractor if one is considering a roof replacement.

Customer Home Improvement of Hampton Rds is a top notch company. I needed a rotted patio door set. I reached out to this co. And I’m so glad I did. I called and talked w/Kimberly, production manager. She scheduled Keith to come out. Following Keith is Mark. Measurements were taken by Mark. Order placed to my liking. The crew of Chad the lead installer with Dylon and Josh as his sidemen. In less than 2 hours , done , finished, windows washed and nothing for me to clean up. I will ALWAYS recommend this company and I loved this crew. Every person is polite, respectful and kind.

I can’t say enough good things about this company. From the people I met at a community event who were passing out info about Custom Home, to the initial consult, the crew who completed the work, and the support staff, everyone was professional, courteous, knowledgeable, and seemed to really care about the project. It’s affordable compared to other quotes I received and financing was a breeze. Efrain, the project manager, and the crew who came out did an amazing job and I love coming home everyday to a beautiful house. I definitely plan to reach out to them in the future for other projects and highly recommend them to anyone wanting quality and affordable work done!

I cannot recommend Custom Home Improvement enough! From start to finish, the entire roof replacement process was an outstanding experience. The crew was professional, efficient, and did an excellent job, but I especially want to recognize Niel, the supervisor, who truly went above and beyond. Niel was attentive, communicative, and incredibly thorough throughout the entire project. He took genuine pride in his work, made sure every detail was addressed, and went the extra mile to ensure everything was done right. It is rare to find someone who is so invested in both the quality of their work and the satisfaction of their customers. The new roof looks fantastic, and I couldn’t be happier with the results. If you’re considering a roof replacement, I highly recommend Custom Home Improvement. Ask for Niel — he is an absolute asset to the company! Five stars all around!

I recently had my vinyl siding replaced by Custom Home Improvement. Efrain Ortiz and his crew did an exceptional job. Replaced the siding on my entire house within 2 1/2 days. I highly recommend Custom Home Improvement for any home improvement needs for your home. A couple days after completing the install, Efrain went out of his way to install a new porch light I had purchased. Above and beyond customer service!

Ive previously had siding, roofing and gutters done in 2017 and recently (9/26) siding completed on the front of the home. Mr. Keith Oxely and Mr. Efran provided nothing but exceptional customer service, and impeccable work. Mr. Efran kept me updated from when items had to be ordered to when the items came in . The men came on time, worked fast and cleaned up the area without hesitation. I have nothing but nice things to say about company and Mr. Efran who went out and above his jobs for specials requests that was made at the last minute. Thank you Mr. Efran ;continue to be the blessing to the company that you are. Ms. Shannon

10/10 Recommend. Mike was wonderful. Very professional, great work. Everything was as described and completed quickly. Dalton was also very nice and professional.

Wow Kimberly, Tina, Neil, Mike Hall what a great job. Best company in Va Beach for a roof hands down. Talk about great deal and customer service incredible is all I can say!!! They actually came at 6:50 in the morning and started ripping our roof off. Had it done before noon then the next day they had the roof installed lot of action and a bunch of extras. Great company would recommend 100 times over.

From the beginning of the process with Bill to the very end with a beautiful final product, led by Rick and Sebastian, our experience was exceptional. Not only Is the final product, beautiful, but working with the entire crew throughout the entire process was pleasant and efficient. At our initial meeting, Bill explained every step of the process from shingle removal to the end product of our new roof and everything in between! Working with Kimberly to schedule our job was easy and she sent several reminders of the schedule and process. On the day of installation, Rick, the foreman, greeted me and walked me through the process once again. We needed to come and go from our home, so every time we needed to leave I would just call Rick and he would work with the crew to stop construction and then escorted us to our cars. Sebastian, who led the crew, was very accommodating to our schedule. Finally, when they were finished, Rick walked us through everything that had been done and pointed-out all of the new features of the roof. They also took big magnets and walked around our house and our driveway to make sure that they got any loose nails or screws. I can’t say enough positive things about our experience from beginning to end. I would highly recommend custom home improvement to anyone who needs a new roof!

I just to say Terry and Mark is professional breaks down everything that I needed to hear. I've had two other estimates before Home Improvement and repairs they convinced me that I don't have to look any farther. Kimberly kelp me updated on every thing that I needed to plan my time to be present when the work begin. When time for the work Chad called and gave me the estimated time of his arrival, I appreciate it. Chad and Dylan came on time and asked me where I wanted Them to start first, I thought that was unique. They started removing the old windows and in go's the started replacing the new. The two working ethic was amazing, turned my home into a beautiful and astounding looking house, It's a job well done. The whole staff worked together and did a superb job getting the work done with precision and professionalism. Thanks to you all.