I had found out about the company when they were doing work on a neighbor's house. They had a very impressive set up and crew- there were lots of tools, machines, and people all working simultaneously, and they got the roof of that house replaced in one day. They had dropped by a door hanger to give us a heads up that there would be some noise and traffic from the work, and that it would be starting early (7am). I appreciated that, and started talking with one of the crew members as we needed our own roof replaced. He got us set up to speak with their sales specialist, Bill, the very next day. Bill explained every part of the roofing system, pointed out problem spots on our current roof, and offered us a price that was much better than anticipated. I also appreciated that he was informative and not pushing a product, and it was quite evident that he was proud of the company and what they stood for. Production Manager, Kimberly, was very helpful in getting our project scheduled and answering our questions in preparation for the work, and Project Manager Rick was super communicative about every step of the process on installation day. We received videos and pictures throughout installation day, showing us what was being done and what the old roof looked like as it was removed. He responded to every one of our text messages professionally and quickly. And he personally reviewed everything with us after project completion, to answer all of our questions and to ensure we were satisfied. I was also impressed with the timeline- from the day we talked to Bill and got the project initiated to installation, it was 3 weeks and 1 day. The new roof looks great, and the crew that worked on it were very efficient, professional, and very hard working. They also did a fantastic job cleaning up after- considering the amount of debris that came off the roof, I found very little in the yard after. We're now considering hiring them to replace our gutters, and they are now doing my mother-in-law's roof replacement next week. Long story short, Custom Home Improvement was fantastic to work with, and they are the best company that I've ever hired in the 15 years I've lived in Richmond. I will be glad to work with them again for our next home project!

I’m very happy with the quality and service of my roof replacement. Bill was a pleasure to work with up front during the sales process. Kimberley made it a breeze to get it scheduled quickly and Rick and the roofing crew completed the work professionally and quickly. Rick took the time to go over the process in the morning and sent me progress videos and text throughout the day showing the progress. The clean up was immaculate. If you’re looking for a good quality roof replacement, this is your company.

Neil is Amazing. He pays attention to details and is always out to be sure his customers are satisfied!

Great price on architectural shingles for a large, steep roof! Kimberly, Rick, Sebastian and crew are amazing at their job and a pleasure to work with. The crew worked their tales off on that steep roof and I am more than happy with the end product. They were very cautious to protect my surrounding landscape, deck, pool, and pool pump. Crew did an excellent job with cleanup also. No nails yard or driveway, which was a major concern of mine. Big thanks to Custom Home Improvement!

Custom Home Improvements and Repairs were awesome! They inspected the roof, took photos, and explained how our roof needed to be replaced. Kimberly and Rick orchestrated the process and it couldn’t have been better. Plus, Rick sent us videos periodically throughout the work, keeping us abreast of progress. We couldn’t be happier with our beautiful new roof!

I had a wonderful experience working with Custom Home Improvements from start to finish having a new roof installed! Bill started the journey with a deep, thoughtful walkthrough of the process and the company’s available options. He answered dozens of our family’s questions and helped us make informed decisions about what options were right for our lifestyle and house. Bill made the whole buying process comfortable and easy. Kimberly helped coordinate and fill our family in on the details of the work and who we would be working with. She was kind, informative, and made us feel confident in the team and the process. Rick and his team did our roof installation, and truly blew us away. Rick kept us up to date on every step of the process, took dozens of pictures and videos to share with us showing the progress and changes the work had done in transforming our home, and was proactive in making the whole experience as straightforward and comfortable as possible. Rick’s incredible communication really sealed our experience with Custom Home Improvements, making the entire installation as easy for our family as possible. The team finished over the start of a weekend, cleaned up as if they had never been there, and left us wowed at the beautiful new roof on our home. Thank you to the amazing team at Custom Home Improvements for our wonderful new roof! We had such a positive buying experience with our roofing process, and are thankful to all the people behind the work that made it that way.

Custom Home Improvement put new siding on our home this year, a beautiful job and we are very pleased. During the summer while my husband was seriously ill, I damaged the garage door. While at the doctors once more, Efrain and Mark came here and repaired the damage. They, as usual, did an amazing and quick job. Thanks guys for your help

They did a great job on our roof, and kept us informed on everything while work was being performed with videos, Highly recommend

Work (whole house trim wrap) was completed in one day and done professionally. Efrain Ortiz was thorough and went over everything that was done. The crew was professional and left the house in perfect condition.

Efrain and his crew did an amazing job replacing all of the columns on our front porch and adding all new railing. Our porch used to be sad and empty with rotting columns but now its clean and cozy! The team was professional and clean, they started around 7:30am and finished around 5:30pm. Very impressed!