Problems Archives - Custom Home Improvements

The Roofing Process

by admin | Oct 3, 2025 | Problems, Roofing, Roofing Technology, Warranties

The proofing process Before we break out our shingle scrapers, our GAF award-winning crews lay out tarps that cover your lawn, flower beds, and any appliances, like air conditioning units. This is to assure that your beautiful property looks as clean as the way it was...

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4.9

Based on 1027 reviews

Custom Home Improvement & Repairs of Hampton Roads

4.9

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Timothy Davis

1780103503

The work performed by Custom Home Improvements was exemplary. The team was very professional and took pride in their work. They are helping me with “this old house” to make it a beautiful home.

Danielle Stump

1779902359

The Gilpin Team was prompt, professional, and well priced. Would recommend!

AJW

1779669138

Have always received the utmost respect from Custom Home Improvement of Virginia Beach. Neil and Mark responded in a timely manner to my repair just in time for the upcoming snow storm. Thank you gentlemen.

Chevonne Whaley

1779652497

I would highly recommend custom home improvement for roofing and exterior home improvements. The team is outstanding from our salesman Jeremy, to Neil, and Efrain. Neil over saw the crew out our house. He took the time to answer questions and walk me through the work being done. Efrain went out his way to install down spouts, which was something we asked for after that fact. Jeremy was very thorough walking us through the materials and process to install a new roof. We are very happy with the workmanship and the excellent customer service. Thank you.

Charlana Chicot

1779387628

Custom Home Improvement did a great job replacing my roof. Rick was excellent with keeping me up to date on the process with videos. The crew was quick and clean up was great.

SHELIA CHILCOTE

1779288143

Chad and Jaden did an awesome job installing our sliding patio door on a very hot day. They were professional and made sure they cleaned up afterwards.⭐️⭐️⭐️⭐️⭐️

Sean Artis

1779215150

I looked around at few companies to replace my roof. I am so glad I went with Custom Home Improvements! Kimberly was sweet and answered all of my questions and when she said Neil and his team will be there at 7:30am they sure were there at 7:30am SHARP ready to go! Their financing options superior to the other companies and didn’t give me any bait and switch tactics unlike other companies I received quotes from. They even show you how your roof looks and Neil explained to me how and why the wood on my roof was in good shape! They cleaned up the area very nicely. I will be using them in the future for my siding. Can’t wait for the future projects I will be calling them to do.

ernesto barrameda

1778954083

We had an outstanding experience with Customer Home Improvement from start to finish! Our salesman Terry gave a highly detailed and fair quote, the job coordinator Kimberly kept us informed, roofing crew lead Niel worked efficiently to ensure top- notch craftsmanship, and Dalton the gutter installer executed a flawless final product. While the roof was being changed they had their cinematographer Josh he filmed the process from start to finish. He has such an incredible eye for detail! The way he filmed and edited this process tells the real story. It takes serious talent to make hard labor satisfying and visually stunning.What truly elevates this company is the caliber of its talent. The genuine collaboration and shared dedication here creates an unstoppable synergy that outpaces the competition. Last but not least the superior GAF roofing system used UHDZ timberline charcoal shingles, deck armour underlayment, weather watch ice & water leak barrier, cobra rigid vent and master flow pivot pipe boot flashing.Together with a certified GAF master elite installer, 5 GAF presidents award ( Custom Home Improvement ) end product of a flawless beautiful roof. The GAF Golden Pledge limited warranty, it covers both materials and insulation workmanship. It provides a 50-year non-prorated period for manufacturing defects up to 30 years of coverage for installation errors.You think I did my research before I had my roof put on? Thank you GAF and Custom Home Improvement.

David Yatsu

1778825919

We had a great experience. I was very impressed with their teamwork in coordinating every part of the project to meet our needs. They were able to work around our schedule, give a timely estimate, provide a financing service that worked for us, and the actual job was completed in a single day. Exceeded my expectations.

Scott Lynch

1778793023

Awesome people and Miss Lisa is an outstanding support office manager that has the Can Do attitude on all matters/subjects and more Kudos for her being for keeping the customer current and the sales team straight !!!!.

Dan Rowe

1778162765

They replaced 2 sliding glass doors and 7 windows. They did a great job. The work is very clean and did it in 3 days.

Gloria Chmiel

1778111134

My experience with this company was incredible! They just finished installing my roof today. They started a little before 7 am, and left at 7:15 pm. Kimberly (scheduling & production manager) and Neil (project manager) kept in touch with me before and during the project. Neil stayed in touch with me throughout the day updating me on what was going on. He took pictures & videos throughout the day. Though there was never a leak inside my house, Neal showed me in pictures where there were several damp spots on the sheathing, so I was glad I replaced it at this time!

Robrt W

1778093222

It’s embarrassing having to explain to our neighbors how to get our brand new front door to shut and lock just so they can look after our pets while we’re gone. Even then we’re left wondering if it’s ever actually shut and locked. I regret my decision to hire Custom Home Improvement.The 2nd star is only because my wife didn’t want to leave a 1 star review after they ‘tried’ to fix it several times. IF and when the door actually works right I’ll be happy to update this review.

Brian Pierro

1778091986

Had windows/doors/roof/trim installed almost 10 years ago their work is excellent despite some issues with manufacturing quality. Mark heads the service department promptly and thoroughly addresses any service needs or repairs. Thanks!Just used this company again January 2026 for front porch railing, replacing corroded trim wrap and new gutters. Kimberly in the office is professional and fun, full of energy! Kim who replaced the trim wrap and porch railing was professional and works like a machine in 30-40 degree weather, Dylan who did the gutters out of Richmond was the most professional and thorough young contractor I ever had do gutter work, very hard working organized young man. Jeremy our salesman was relaxed, professional, personable, and no b/s! Mark handles all else the other guys don’t! Thanks again! Happy New Year!Just used this company to redo screen on replacement windows they installed over 10 years ago just normal weathering. Mark came out and personally did all 8 that had seen exposed to more direct sunlight and needed to be replaced. A year ago he also re did several second story screens. Tomorrow we are getting an estimate for changing picture windows back to double or triple windows that once again can be opened which looking back was a mistake on our part. I have yet to find a company that does the quality of work Custom Home Improvements does. Thank You!

TARHEELTANK YT

1778025843

On time. Neat and organized. Great work.

Kevin Oakes

1777898289

Fantastic company in every dimension. From the time engaging until the finished roof, all efficient. All in order beginning by covering all associated landscaping with tarps, his crew made each step count, removing the old roof, disposal, inspection prior to starting the new roof installation far exceeded my expectations, treating me and my house as their own. Thank you all for a job well done!

cheryl boyd

1777499966

Rick and Kimberly did a great job keeping me informed on the progress and their team did a great job.

Kim B

1777483232

Had an excellent experience! I was kept informed every step of the way. Kimberly and Neil were extremely professional and helpful throughout the process of the roof installation. Kimberly has made herself available to answer my questions long after the installation was complete. The install took one day to do and when finished, other than my brand new roof, you could not tell a work crew had been at my house. I HIGHLY recommend!!

Stefin Singh

1777476756

Had a great experience with this company! Neil & Kimberly were both fantastic to work with—professional, friendly, and made the whole process smooth from start to finish. Everything was done efficiently and with great attention to detail. You can tell they really care about doing a good job. Highly recommend!

Keith Gibeling

1777465303

Amazing customer service from start to finish. Terry worked up the project and did a great job matching trim colors. Efrain and his crew did an amazing job installing everything. Thanks to all for your fantastic work!

doris ramos

1776970029

I’m very satisfied for their good work. Excellent and you can trust them , reasonable prize and awesome performance job they did to my sunroom . They are highly recommended and continue the work, god bless.

Lex Murphy

1776966035

Communication with Neil, site manager, was ongoing and effective. He kept me informed and answered all my questions throughout the process. The crew was quite efficient during the removal, installation and cleanup. I would and have recommended Custom Home Improvement to all who will listen. Thank you.Worked with Kimberley and Terry to schedule Neil to come out and look at a minor roof issue. Everyone was helpful and I reiterate my recommendation to work with Custom Home Improvement.

Daniel

1776874592

I was very pleased with the whole experience of buying a roof with Custom Home Improvements. Terry the salesperson was upfront honest and very knowledgeable of all the products. Did not feel pressured at all to buy his product. Kimberly the scheduler was wonderful and easy to work with. She kept me informed of everything that was going to happen and all my concerns I had and who my install supervisor would be and passed those concerns on too him. Neil my install supervisor was fantastic. He addressed my concerns kept me up to date during the whole removal and install process, and took care of all my concern’s. I’m very pleased with the end product and would highly recommend Custom Home Improvements.

Joseph Benedict

1776869338

Extremely happy with the roof and installation. Everyone was extremely nice, informative, and on point especially Ms. Kimberly and Mr. Neil. I would highly recommend this place for anyone.

Margie M (Margie64504317)

1776802879

*Highly Recommend!*Project Manager, Mark, along with his Carpentry Team, Chad & Dylan provided oustanding, professional & skilled services for our home improvement needs. Our new double doors look great! Chad & Dylan were prompt & kept me informed. Jobs site was so clean, afterwards, that besides having nice, new double doors, all was left as when they arrived. Thanks so much, C.H.I. Team! We will continue doing business with your company.

Colin

1776718333

I don’t usually write reviews, but this one is well deserved.I wanted to take a moment to highlight a few individuals who truly made my experience exceptional, Neil, Keith, and Kimberly.From the very beginning, they set the tone with professionalism, clear communication, and a level of care that you don’t come across often. They were always available, always patient, and made sure I understood every step of the process. No question felt like a burden, and no detail was overlooked.What stood out most was how genuine they were. They didn’t just “do their job,” they actually cared about making sure everything went smoothly and that I was comfortable and confident throughout the entire project.Neil, Keith, and Kimberly are the kind of people who represent what great customer service should look like. Because of them, the entire process felt seamless and stress-free.If you end up working with them, you’ll understand exactly what I mean.

Jouvens Vital

1776374663

This was an amzing investment. We were so stressed , but custom got rid of our stress quickly.Best price from all the quotes. Terry was great with the initial report, Rick was a great lead on the job, and Kimberly kept perfect communication. Don’t waste time looking around. Hire custom

CD Williams

1775683371

Custom Home has been so helpful with my parents' home and mine as well. Tina is wonderful, answers questions, and gets the help I need. Antonio has been helpful several times and did an excellent repair on my garage roof, fast, and at a reasonable price. We will definitely use Custom Home in the future.

Maggie Jaklitsch

1775241193

After a cable company damaged our siding right after we bought our home, we were in a bit of a panic as new homeowners trying to find a reliable and reasonably priced siding company. After researching several options, we came across Custom Home Improvement & Repairs of Hampton Roads—and we’re so glad we did.Scheduling was easy and stress-free. Antonio Vaquera came out promptly and was able to fix the issue right away. What initially felt like a huge problem to us suddenly seemed much more manageable thanks to his professionalism and confidence in his work.Antonio was incredibly friendly and took the time to walk me through each step of the repair so I understood exactly what he was doing. That level of communication really put us at ease. Our siding looks great again, and we couldn’t be happier with the result.We truly appreciate Antonio and the team at Custom Home Improvement & Repairs of Hampton Roads. When the time comes to fully replace our siding, we know exactly who we’ll be calling!

Isaac Barr

1774638670

Rick Kimberley and Mr Jeremy came in and did a great job with everything ! Fixed my stuff and were very accurate and straight forward ! Jeremy even let me borrow his flashlight for a month! Nice guys and top tier service !!!!

Adrianna Durr

1774564447

Super awesome and friendly!

Jason Brown

1774563014

Excellent quality work, timely and very professional!!

Paula king King

1774354112

Mark Pinkerton

1773959640

Greg, Kimberly, Rick, and the roofing crew did a terrific job. They were on time, and completed the job in one day. They were professional throughout the process and thoroughly cleaned my yard. I couldn't have asked for anything better than what they provided and at the best price.

Laura

1773693946

Excellent customer service and Neil’s team was professional and clean up the site

Jay Snyder

1773425422

We highly recommend CHI for your home improvement needs. Greg in sales was prompt, courteous and answered all our questions. Kimberly in the office coordinated all the work done. Mark, along with his team of Chad and Dylan did a great job replacing our front door. Neil and his crew did a fantastic job replacing our roof with a Timberline system. And finally, Dalton (hardest worker I've ever seen) installed our new gutters. Just a professional job all around, which is rare nowadays.

Brad Forbes

1773409764

We are very happy with our roof repair! Kimberly was friendly, helpful and always kept me up to date. When I had questions she would answer them, if she couldn't she would find the answers for me. Francisco and Neil are so professional, they show up on time and finish the job efficiently. Our roof is three stories off the ground and very steep! They made it look easy. Amazing. Beautiful job. Thank you very much,Julie Forbes

jennifer born

1773327964

We had our roof installed almost 8 years ago and recently noticed some evidence of water damage in our family room. We called Custom Home Improvement, and they were exceptionally responsive, even assisting in directing us on how to open a warranty claim. Francisco and Neil came out and completed the repair, keeping us apprised during the process, even providing photos so that we could see into areas that were not visible from the exterior. Their quality workmanship and excellent customer service are hard to find in today’s market. Highly recommend.

Joee Duffy

1773278588

This past winter, Neil from Custom Home Improvements came around as our salesperson for our windows and gutters and was incredibly helpful.Not only did he explain to me the different types of shingles, reason for replacing and adding extra plywood, warranties and the draft 'thingy' on the roof that now replaces the attic fans and a whole lot more, he took the time to look over the two or three other companies proposals and show me the difference in the quality of their product and the lifetime warranties that no other company was offering.This wasn't just some 'we are the best' kind of thing, he literally had me googling and educating myself on their product vs the competitors and showing me the differences and reading other reviews of not only the products but also their reviews and the competitors as well. All that and even got us one of the best interest rates of anyone else we searched.We decided that since we were making such a large investment for our home with the roof that we should have the gutters replaced as well.And, then, what the hell! Seven of our nine windows were horrible and they guy who put our sliding glass door in previously did a horrible job and we had those all replaced as well.I wish I had photos of the before and after of everything because it would be eye opening the difference and the quality of work that they did. But, I didn't because it was something that I knew was going to make my house more beautiful and hey, the past is the past!The roof pops and looks fantastic and I don't really know how to say how beautiful the gutters are really, but they look great as well. And the windows!! Stunning. The trim around the windows. Gorgeous.I could not be happier with the assistance I received from everyone over at Custom Home Improvements.Kimberly was amazing taking care of things in the office as well Chad and Dylan for their installation of the windows.And so super important was the clean up. There was not a nail, a screw a piece of anything to be seen after their workday.I once had a guy take out cabinets and they sanded and painted and I came home and was cleaning drywall dust off of floors and countertops for hours. They even walked through it!These guys kept the in and outside of our home squeaky clean.And, last but certainly not least, Keith the foreman on the roof & gutters was a super great guy and made sure that everything was in order and on time and cleaned up. He even gave me some advice on my shed job which was greatly appreciated!ANDMark the PM for the windows was another gem. Such a cool dude and also, explained everything that was going on with the windows from the type I was receiving to the installation and the outside trim.He even came back to meet with me (because when the windows were installed, I was away on business) to show me how the windows pop open, go up and down and explained to me about the quality and install of our beautiful sliding glass door with the blinds built in as well as the warranties on those.It wasn't cheap. But also not a whole lot more than those other businesses that didn't have as good a quality of material and definitely did not have nearly the warranty we got for all of our products and work.I have gone the 'get what you pay for' route before. The quality and warranties of the product & materials and the kindness and knowledge that everyone on the Custom Home Improvement team showed me was simply amazing and to be applauded.I highly recommend them to anyone in the area!!

Caitlin Sierra

1773261208

Kimberly, Neil and Dalton were great!

James Speese

1773177123

Great family business. They go above and beyond from the beginning of the project to the end of the project. I highly recommend Moses & Son Construction in Mobile, AL.

Tee V.

1773160068

I recently had a new roof installed as well as new gutters for home in Chesapeake, VA and I couldn’t be more pleased with the results. From start to finish, Greg, Dakota, Kimberly, Rick and Dalton were all awesome.Rick was the project manager for my install and he did an excellent job of keeping me updated throughout the entire process by providing videos so that I could see exactly what was happening. He made sure that the cleanup went well and went above and beyond to ensure everything was done properly.Kimberly handled my scheduling as well as sent me photos once the job was complete. She was awesome with making sure she kept me updated with scheduling and letting me know when to expect their arrival. If I had any questions she responded in a timely manner and made it very easy to talk to her.Greg started me off. He provided very detailed information about the products and services I would be receiving and he also kept me updated. Greg was awesome and put my mind at ease when I had doubts about pricing and assured me that I was getting a great product.Dakota handled the financing portion. Any questions I had, he provided clarification and made himself readily available if I had any concerns.Dalton installed my gutters. Awesome job and very friendly. He was very thorough and courteous and I love that he knew what I wanted without having to say.Overall, I am very pleased with the results. Major kudos to the entire team at Custom Home Improvement for the kindness and dedication to making my home look great!

Thomas McGuinness

1772832602

Outstanding customer service and support. Fantastic workers. Everyone was polite and informative. The areas were cleaner when they left. High quality service from outstanding qualified technicians. I am thrilled. Every single window in the house is in and looking great.

Youngbae

1772721734

I had an outstanding experience working with Custom Home Improvement. After seeing all the good reviews, I felt confident in the company. Mark and Chad, and all the crews that came out to replace the windows did a great job which i am very satisfied. I highly recommend this company without reservation.

Harry Korngiebel

1771431444

Angela Artis

1771208226

Customer Home Improvement was referred by neighbor. Communication was excellent throughout the process. Very professional, prompt, attentive, experienced, impressive and hardworking team (Terry, Efrain, Edgar and Angel). Vinyl Trim installation was completed in 2 days. Wonderful Job!

LiAnn Cary

1771171835

Every person I've interacted with at Custom Home Improvements has been STELLAR. Antonio not only gave me a comparable quote, but also went above and beyond and fixed the ladder to my attic because he couldn't leave it the way it was. He and the crew repaired my roof in record time. On top of that he is professional, respectful, kind and always has a smile on his face. Tim has taken time out of his busy role as owner of the company to call me personally to address scheduling and contract issues, which showed me his commitment to customer care. And all the support I've received from Aech, Tina, Kimberly and others has been genuine, efficient, and timely. You will not be disappointed trusting this company with your home repair and improvement needs!

Dionne Welsh

1771018482

We recently had our roof replaced by Custom Home Improvement here in Chesapeake, VA, and the entire experience was outstanding from start to finish.The roofing crew arrived right on time and immediately got to work. Their professionalism and efficiency were clear from the beginning. Neil, the project manager, quickly identified several trouble spots that could have caused long-term structural issues. Instead of applying a temporary fix, he consulted with other managers to determine the best long-term solution for our deck roof. He truly went above and beyond to ensure the repair was done correctly and built to last.The job was completed on schedule, and the crew did a thorough cleanup before leaving — our yard was spotless. Afterward, Neil completed a full inspection with me and clearly explained how they reinforced and repaired the roof. That level of transparency and communication really sets this roofing company apart.Kimberly made the scheduling and paperwork process seamless. She worked closely with Dakota to ensure our financing was handled properly, and we promptly received our project file along with our written guarantee. Everything was organized, professional, and exactly as promised.If you’re looking for a reliable roofing contractor in Chesapeake, VA for roof repair or deck roof work, I highly recommend Custom Home Improvement. Excellent workmanship, strong project management, and truly top-tier customer service.

CINEMA GTV

1771017963

I just want to give thanks to Custom Home Improvement team of Brenan who referred me, to Greg who came out to give the estimate, to Rick who supervised the roof installation & repairs, to Kimberly who handled customer service. Great job guys, the whole process was excellent.

Andrew Bolton

1770751994

Can’t speak highly enough of the professionals that work here. Every single person throughout the entire process over-communicated and made sure that I was being taken care of. Kimberly was extremely flexible with scheduling and worked with me to reschedule due to some things that came up on my end, truly showing care for customers. Tim worked diligently with my insurance company to make sure that the thousands of dollars I spend on premiums actually get put to good use. It has only been three days since the roof was put on, but right up front, the quality of workmanship is stellar - no hiding that. Pricing was very fair and came in well under other roofers I received quotes from. I could sit here all day and go on about how great this whole experience is, but you get the point!

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